Shipping policy

SHOWROOM PICKUP (ONTARIO ONLY):

We offer contact-free pickup for orders placed online at our warehouse location. Orders must be placed at least 4 hours in advance.

Pickup Location:

#22 - 1230 Sheppard Avenue West

Toronto, ON

M3K 1Z9

WITHIN CANADA:

Standard Shipping

3-9 business days — $10.00

You will receive a tracking link in your shipping confirmation email. Delivery dates are estimated and may vary.

Free Standard Shipping

3-9 business days — Free on orders $150.00 and up

Express Shipping

1-2 business days — $15.00

For locations where standard carriers are unable to deliver, including the Territories, P.O. Boxes, and rural Quebec, express shipping is still available.

WITHIN ONTARIO:

Ontario has its own shipping rates which differ from the rest of Canada:

Standard Shipping

3-9 business days — $7.00

Free Standard Shipping

3-9 business days — Free on orders $125.00 and up

Express Shipping

1-2 business days — $15.00

INTERNATIONAL SHIPPING:

Standard International

6-10 business days — $25.00

Express International

4-7 business days — $35.00

Please note that international orders may be subject to customs duties and taxes upon arrival, which are the responsibility of the recipient.

IMPORTANT NOTES:

All shipping timeframes are estimates and begin once your order has been processed and dispatched. Processing times may vary depending on order volume and engraving requirements. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

For any questions about shipping, please contact us at group@custom-co.ca.